Choose a morning hour to send/receive a daily report of sensor activity. It gets sent once a day at that designated time whether activity has been detected between midnight to daily report time or no activity has been detected between midnight to daily report time.
When no activity is detected, an alert appears to let you know it's a good idea to check in.
Choose an hour between 7:15 AM to 1:15 PM to send/get messages that user is up and first activity detected, but not earlier than that designated time.
Up & Around Messages only send if activity is detected for positive reassurances only. It's a message to let you know that they're up and it might be a good time to call.
The "Up and Around" notice sends only when the following 2 conditions are met.
Example: "Up and Around" Notice set to 7:15 AM. The communication will send at 8:15 AM based on the following activity data: No activity at 7 AM but activity observed at 8 AM.
Note: The time of day an Up & Around message comes in may be variable depending on activity patterns.
The evening check is an optional ability to get alerted if there is no activity four hours before the designated time. For example, if evening check time is set to 8:15 PM and no activity was observed four hours before 8:15 PM, an alert will get sent. If activity was observed, no notifications get sent.
You choose how much to share with who by setting the privacy customization for each contact in the contact intake form.
At high privacy, contacts will only receive a notification when there is an adverse event like no activity, extreme temperatures or power out.
At medium privacy, contacts will receive notifications each day.
At maximum reassurance, contacts receive notifications each day and have access to hourly activity trends.
Notifications are sent by text or email per contact method specified in intake form. Emails come from info@hello-everyday.com and texts are sent from a 571 number. See mobile terms of service. An initial welcome text is sent and we recommend saving that number as a contact "Hello Everyday". Replies to that number are not actively monitored. Please use our support number 503-208-4228 to reach us.
Each notification contains a unique link to take you to the dashboard. Each unique link is accessible for up to three days then it will expire. Be sure to use the most recent notification to open the dashboard. Click on the link to "Manage Sensor" where you can set away dates to pause notifications when gone for an extended period, update sensor location and clear alerts once you know everything is ok.
Additionally, the dashboard contains the hourly activity data and access to submit support tickets to change contacts or notification times.
If your sensor shows activity by your pet or other anomalous activity that isn't you like catching the movement of your blinds for example, check your sensor placement. Is there another suitable location to try? Or contact help@hello-everyday.com and we will work with you to tune your sensor to not pick up on unwanted signals.
If your sensor appears to be working but the current data is not showing in the dashboard, you could be experiencing weak cellular connectivity. Is there another location that gives you better cellular coverage like closer to an exterior wall? Or contact help@hello-everyday.com and we will work with you to identify if cellular coverage can be improved.
If you want to update contacts or change notification times, submit a ticket using form above or from the dashboard help button or give us a call and leave a voicemail.
Use the insert in your quick start manual for help adding your own music files to the SD card on Hello Tunes. Add music files to the four numbered folders. Folder number corresponds to channel number. Do not change folder names and do not add to folder "mp3". Reinsert SD card back into Hello Tunes slot and wait up to 2 hours for device to recognize new files. Use the "Select Music" in dashboard to "Change Music" for any of the four channels. In the "Personalized Playlist" section at bottom, the number of songs found in each folder will be displayed once device has recognized new files. Enter any playlist name, e.g. Country Hits, and click on yellow button with music note to save changes. The station name for channel will reflect update but changes may take up to 2 hours to take effect on Hello Tunes. For a how-to video, see below.